Freight
Unfortunately, due to the unpredictability of transport times over the past 18 months we are unable to provide approximate lead times for deliveries to our customers.
Recently our transport partners, both local and interstate, have advised that due to the ongoing impact of the Corona virus on their staffing levels and global worker shortages, combined with recent flooding across large parts of Australia and additional freight volumes due to the festive season, your order may take longer than usual to arrive.
We want to assure you we are working closely with our delivery partners to ensure we get your orders to you as quickly as possible. Once your order leaves our warehouse you will receive a tracking link to the transport company’s website so you can monitor the progress of your delivery.
Whilst these delays are out of our control, we apologise for any inconvenience caused and appreciate your patience.
DELIVERY ZONES BY STATE
| QLD | ZONE 1 | SE Queensland west to Toowoomba, Eastern seaboard North to Cairns. |
| ZONE 2 | Most other areas including Atherton Tablelands* | |
| NSW | ZONE 1 | Eastern Seaboard from Qld border to Sydney and Wollongong |
| ZONE 2 | Most other areas* | |
| ACT | ZONE 1 | All areas |
| VIC | ZONE 1 | Melbourne, Geelong, Ballarat and Shepperton Metro Areas |
| ZONE 2 | Most other areas* | |
| SA | ZONE 1 | Adelaide Metro |
| ZONE 2 | Most other areas* | |
| WA | ZONE 2 | Perth Metro |
| NT | ZONE 2 | Alice Springs, Darwin |
* Some remote locations may be subject to a freight surcharge. We recommend you take advantage of our free freight to your nearest main centre, or in the case of Tasmania clients, FIS Melbourne.
Alternatively you can nominate transport and pay Zone 1 prices.
FREE LOCAL PICK UP IS AVAILABLE FROM OUR YATALA WAREHOUSE